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Parking enforcement can create unhappy customers, says New River Retail

Property company expresses reservations about ANPR on BBC Radio 4's You and Yours

Mark Moran
15 May 2017
Allan Lockhart, property director at New River Retail, appeared on You and Yours on 11 May
Allan Lockhart, property director at New River Retail, appeared on You and Yours on 11 May

 

A director of a leading property company has expressed concerns about the use of ANPR enforcement in retail car parks.

Allan Lockhart, property director at New River Retail, told Radio 4’s You and Yours consumer affairs programme that his company tends to “shy away” from using an enforcement-based approach to managing parking at its 45 shopping centres.

Lockhart said that limited stay regimes enforced by cameras are not customer friendly. “From our perspective, running...

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