A positive response in Bradford

Barbour Logic correspondence and public interaction has liberated back office staff, says parking team

The City of Bradford Metropolitan District Council has been using specialist correspondence software to provide drivers contesting parking fines with prompt and clear responses. A team of 85 civil enforcement officers patrols the city and neighbouring towns and local areas. The authority issues over 100,000 penalty charge notices (PCNs) a year for parking, environmental and bus lane contraventions. Where drivers contest a PCN their challenges and representations are handled by an 11-strong back...

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