Payments Technology – will travel lead the mobile phone transactions revolution? When bank card payments arrive, is there still a role for the operator smartcard
Information – the knowledge that guides travel decision making. Who will supply it?How will it be received by customers? Where is it all heading?
Customer Relationship Management and loyalty in travel – connecting with the audience and building understanding with individual users.
Pricing, Yield Management and Capacity Optimisation – optimising revenue, addressing market niches and enhancing the sales offer for travel.
The Journey Experience – terminals, interchanges and the on-vehicle environment.
Service & Systems Design and management – harnessing the benefits of data-driven decision-making to improve services and operational quality control.
Multi-Modal Offer and Combined Mobility – Developing public transport by interfacing with new attitudes to car ownership and use
Passenger security & safety - ensuring that users have confidence in the transport system by appropriate design and management measures.
PLUS a special focus this year on partnership building to create win win outcomes in transport provision and the culture change needed
to provide a genuine customer facing ethos
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