Cliff Edwards – Psycholgist and culture change consultant on repositioning the passenger transport sector and its staff
Anthony Smith – Chief executive Passenger Focus on visioning the future
Thomas Ableman – Marketing Director Chiltern Railways on customer-centric thinking
Stephanie Depraz-Depland – from Xerox on harnessing user-data to re-shape the service offer.
Victoria Rees-Price – from Cardiff Buses on the presentation and styling of staff dress to support a brand position.
Alistair Smith – IT Director at Stagecoach on harnessing information technology to drive business thinking.
Florian Lennert – Intelligent City Centre, Berlin on total mobility
Chris Lane – Head of business transformation at Centro on reshaping networks in partnership with operators and many more cutting edge contributors
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